Grimwood Estates wins ‘Best in County’ award (for the FOURTH year running) at The ESTAS, the most prestigious estate & letting agent awards in the UK sponsored by Zoopla Property Group
The East Cleveland based agency received the ‘Best in County’ award, for the fourth year running for Redcar & Cleveland.
The awards, celebrating their 14th year are known throughout the industry as The ESTAS. The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, over 30,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said for many customers moving home is one of the most stressful experiences of their lives. So it’s the job of agents to help make the journey as smooth as possible. It only takes one bad apple to reflect badly on the others so it’s crucial everyone provides the high quality service the customer expects and deserves.”
Estate and letting agents were shortlisted in 15 regions made up of counties around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows a firm’s commitment to their customers so to be shortlisted is a great achievement in itself and for the winners this is the highest accolade they can receive in the industry.”
Jon Notley, Chief Commercial Officer of headline sponsor Zoopla said, “This is our sixth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Many congratulations to all of this year’s winners.”
Rob Grimwood-Bullock MNAEA, Director of Grimwood Estates said “We are absolutely thrilled to be recognised again at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a wide choice of agents in the area. We have always been very proud of the personal service and to receive the award for the third year proves we are delivering what we promise.”